Privacy Policy

OUR COMMITMENT TO PRIVACY 

 

La Compagnie Louwana Creek (“LOUWANA CREEK”) values its customers and respects their privacy. 

 

This privacy policy (this “Policy”) describes the personal information we may collect from you, the purposes for which we collect it, how we use it and when we may share it with third parties. This Policy also describes the choices you can make about how we collect, use and disclose your information. LOUWANA CREEK will not collect, use or disclose your personal information other than in compliance with this Policy.  

 

By using our website and/or making online purchases of products, you agree to the terms and conditions of this Policy. We reserve the right to make changes to this Policy at any point in time and without warning. Following the posting of such changes, your continued use of our website will constitute your acceptance of these changes and you will be bound by such changes. You are responsible for regularly reviewing this Policy and any changes thereto.  

 

We may offer you the ability to connect with our website, or use our applications, services, and tools using a mobile device, either through a mobile application or via a mobile optimized website. The provisions of this Policy apply to all such mobile access and use of mobile devices. This Policy will be referenced by all such mobile applications or mobile optimized websites. 

 

1- WHAT KIND OF INFORMATION DOES LOUWANA CREEK COLLECT? 

 

We may collect personal information from you when you save or otherwise provide your personal information to us, such as by setting up a user account and password, searching for a product, making an order for a product, providing information in your account, interacting with us by phone, e-mail, or through our websites or otherwise or if you complete an entry form to participate in a contest, promotion or survey, whether online or at our retail store. As a result of these actions, you might supply us with personal information, such as your name, e-mail and postal addresses, phone number(s), credit card information, names of people to whom purchases have been shipped, including address and telephone numbers, product interest information and financial information and in certain circumstances, your opinions and individual preferences. When you visit our website, we may also gather certain information automatically and store it in log files. This information may include without limitation browser information, Internet Service Provider (ISP), operating system, Internet Protocol (IP) addresses or other device identifiers, location and date/time stamp.  

 

LOUWANA CREEK’s website is directed for use by adults. LOUWANA CREEK does not knowingly collect any personal information from children under the age of 13. If a parent or guardian discovers that his or her child has provided us with personally identifiable information, such parent or guardian has the right, upon request, to view the information provided by the child and/or to require that it be deleted from our records.  In such a case we ask that the parent or guardian of the child to contact us by referring to the “Contact Us” section below. 

 

2- FOR WHAT PURPOSES DOES LOUWANA CREEK COLLECT MY INFORMATION? 
 

 

LOUWANA CREEK may use your personal information to (i) process your order and to answer questions about the status of your order; (ii) send you or your friends, relatives or associates, products that you have ordered; (iii) maintain contact with you and provide you with ongoing personalized service; (iv) communicate with you (via e-mail, post or otherwise) and provide you with promotional materials and additional information regarding our products, services, surveys, contests, promotions and special offers; (v) help us learn more about your shopping preferences; and (vi) conduct marketing and performance research, to assist us in measuring our customer service, benchmarking our performance and to help us improve our shopping experiences and product offerings.  

 

3- TO WHOM MAY MY PERSONAL INFORMATION BE DISCLOSED? 

 

We will not disclose your personal information to third parties without your prior consent, other than as provided below: 

 

In the event of a sale of all or substantially all of our business, we may transfer or disclose your personal information to a purchaser or prospective purchaser, who may collect, use and disclose such information for the purposes of evaluating and/or effecting a proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in this Policy. 

 

We may transfer personal information to non-affiliated third parties for processing on our behalf (such as fulfillment services, technical support, delivery services and financial institutions) pursuant to agreements that prohibit the third parties from using or disclosing the personal information other than for the purpose of processing and which impose security safeguards appropriate to the sensitivity of the information. These third parties are only provided with the personal information necessary to perform their specific service. You acknowledge that, in the event that a third party processor is located in the United States, your personal information may be processed and stored in the United States and that United States federal or state governments, courts or law enforcement or regulatory agencies may be able to obtain disclosure of your personal information under the federal or state laws of the United States. 

 

We reserve the right to disclose your personal information as required by law, in response to legal or regulatory process and law enforcement requests by government authorities that have asserted a lawful right to access such information, to our legal counsel, or as necessary to protect the property, interests and rights of LOUWANA CREEK. 

 

4- WHAT ARE COOKIES AND HOW DOES LOUWANA CREEK USE COOKIES ON ITS SITE? 

  

We may use “cookies” to track your preferences and activities on our website.  Cookies are small data files transferred to your computer's hard-drive by a website. They keep a record of your preferences making your subsequent visits to the site more efficient. Cookies may store a variety of information, including, the number of times that you access a site, your purchase history, registration information and the number of times that you view a particular page or other item on the site. The use of cookies is a common practice adopted by most major sites to better serve their clients. Most browsers are designed to accept cookies, but they can be easily modified to block cookies. 

 

5- HOW DO I EXERCISE MY CHOICES ABOUT THE COLLECTION, USE AND DISCLOSURE OF MY PERSONAL INFORMATION? 

 

You can refuse or withdraw your consent as follows. 

 

In the event that you have already consented to the collection, use and/or disclosure of your personal information, you may subsequently withdraw or modify your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting as described in the section entitled “Contact Us” below. 

 

By sending us your email address you allow us to send you information by email about our collections, promotions, sales and more!  If you prefer not to receive promotional communications from us, or if you would prefer us not to use your personal information to enhance your experience as our client, please contact us by referring to the “Contact Us” section below. 

 

As regards to the collection and disclosure of depersonalized group data, please note that you cannot exercise the choice above, given that the information is used solely for statistical analysis of diverse aspects connected to the use of our website and don’t include information that allows us to identify you.   

 

You can also communicate with us if you have any questions or complaints concerning the current policy or LOUWANA CREEK’s practices relative to the general protection of personal information. 

 

 

6- HOW CAN I ACCESS OR CHANGE MY PERSONAL INFORMATION? 

 

You are entitled to request access to and correction of your personal information collected by us. In order to make such a request, please contact us by referring to the “Contact Us” section below. 

 

7- HOW LONG IS PERSONAL INFORMATION RETAINED? 

 

We will keep your personal information only as long as is reasonably necessary for the purposes described in this Policy or such longer period as may be required by applicable law. 

 

8- HOW IS MY PRIVATE INFORMATION PROTECTED? 

 

We take great care in trying to maintain the security of personal information we have collected. We have adopted physical and technological processes and procedures to protect the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. Furthermore, each and every LOUWANA CREEK employee, mandatary or agent must abide by this Policy. Although we do not take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data, we take reasonable precautions to prevent such occurrences. 

 

LOUWANA CREEK also strives to offer its customers a secure shopping environment. The LOUWANA CREEK website is secured as per industry standards, meaning that all credit card information and other confidential information provided by the customer is encrypted using SSL technology.  LOUWANA CREEK is also a McAfee Secure™ certified site to help protect our customers’ personal information against identity theft, viruses, spyware and other online threats. 

 

WHILE WE STRIVE TO PROTECT YOUR PERSONAL INFORMATION, WE CANNOT ENSURE OR WARRANT THE SECURITY OF ANY INFORMATION YOU TRANSMIT TO US, AND YOU DO SO AT YOUR OWN RISK. LOUWANA CREEK IS NOT LIABLE FOR ANY UNAUTHORIZED ACCESS TO YOUR PERSONAL INFORMATION. 

 

9- MOBILE PRIVACY  

 

When you use our mobile optimized website or our mobile application, we may receive information about your location and your mobile device, including a unique identifier for your device. LOUWANA CREEK and our service providers may use and store this information to provide you with location based services, search results, and other personalized content. LOUWANA CREEK will provide notifications only to those customers who accept to receive such notifications. Most mobile devices allow you to control or disable location services in the device's setting's menu. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or the manufacturer of your particular device. 

 

10- OTHER WEBSITES 

 

OUR SITE MAY CONTAIN LINKS TO OTHER WEBSITES THAT ARE NOT OPERATED BY LOUWANA CREEK.   THIS POLICY DOES NOT APPLY TO THE PRACTICES OF THIRD PARTIES AND LOUWANA CREEK DOES NOT ASSUME ANY RESPONSIBILITY FOR ANY SUCH THIRD PARTY PRACTICES OR FOR THE PRIVACY PRACTICES OF THE WEBSITES THAT IT DOES NOT OPERATE.  BY USING OUR SITE AND/OR ACCESSING A THIRD PARTY’S WEBSITE FROM OUR SITE, YOU RELEASE LOUWANA CREEK OF ANY RESPONSIBILITY FOR THE ACTIONS, PRACTICES AND OMISSIONS OF THIRD PARTIES.  BY CLICKING ON ANY HYPERLINKS TO OTHER WEBSITES FROM OUR SITE, YOU MAY AUTOMATICALLY SUBMIT TO THE PRIVACY PRACTICES OF THOSE WEBSITES.  PLEASE CHECK THE PRIVACY POLICIES OF THESE THIRD PARTY WEBSITES.  IN NO EVENT SHALL LOUWANA CREEK BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DAMAGES OR INJURY WHATSOEVER (INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES) ARISING OUT OF OR IN CONNECTION WITH THE MISUSE OF PERSONAL INFORMATION BY THOSE WEBSITES. 

 

11- LANGUAGE 

 

This Policy and any supporting or ancillary documents are drafted solely in English. A French version of this Policy is available here

 

12- CONTACT US 

 

By email: e-com@louwanacreek.com

 

By phone:1-877-LOUWANA 

 

By mail:LOUWANA CREEK 

   1019, Laurier avenue West 

  Outremont (Quebec) H2V 2L1 

Canada